We get to packing fast — most orders are processed within 24 hours. Once shipped, they typically arrive within 2 to 3 business days across Canada and the U.S.

You’ll receive tracking info as soon as your order
leaves our hands.

We want every cuddle to feel perfect. If
something’s not right, you can request a return within 30 days of delivery.

Send us an email at carea@hibbybaby.com

Items must be unwashed, unused, with tags, and in original packaging.

If the return is due to a defect on our end, we'll cover return shipping.

Absolutely!

Send us an exchange request at care@hibbybaby.com

Please note: return shipping costs apply unless the item arrived damaged or incorrect.

Oh no! Please email us at care@hibbybaby.com with your order number and photos of the issue within 7 days of delivery. We’ll make it right, fast.

We process orders quickly, but if you reach out right away, we’ll do our best to help. Email us at care@hibbybaby.com — if your order hasn’t shipped yet, we may be able to adjust it.